Rooms + events
The room engine and the event engine share one calendar.
A hotel that hosts events has two things that constantly collide: people sleeping upstairs and people partying downstairs. Every other stack keeps them in separate systems and leaves the collision to the front desk. Here it's a query.
Conflict detection
Book a room over an event and you’re told — before you pay.
This is the feature that made us build one platform instead of bolting ticketing onto a PMS. It only works because bookings and events are rows in the same database.
- Step 4 of the booking wizard checks every published event against the stay dates
- The guest sees each event with its date and time and must acknowledge it to continue
- The acknowledgement is stored on the booking, so “nobody told me” has an answer
- Publish an event later and every confirmed guest staying those dates gets an email about it
- Hosts see overlaps on the calendar at a glance
Gated booking periods
Some weekends need a password.
Festival weekends, buy-outs, member retreats: the dates are on the calendar, the rooms are bookable, and only the people with the code can book them.
- A booking period can require an access code before a guest can see availability or rates for those dates
- Codes are stored hashed, attempts are rate-limited by IP and logged
- Repeated failures flip the period to “requires review” so you know someone is guessing
- Periods also carry their own nightly rates and minimum stays, and can be linked to an event
Rates & rules
Pricing that resolves itself.
Every price on a booking is a snapshot taken at the moment of booking. Change a rate tomorrow and yesterday's guests still owe what they agreed to.
- Base rates per room, weekly rates, and booking periods that override both for a date range
- Rate rules for weekend, holiday and seasonal adjustments
- Minimum stays per period and arrival-day minimums per room
- Room blocks for maintenance or owner use
- Cleaning fees, per-night and per-person add-ons, tax profiles with percentage or flat rules
- Discount codes with usage limits, scoped to rooms, tickets or both
The booking flow
Multi-room, multi-guest, one checkout.
The same booking flow serves your website and the embeddable widget. There's one codebase for it, so there's one behaviour.
- Book several rooms in one order with a shared group reference
- Private rooms, shared rooms and entire-floor bookings
- Square or Stripe payment; card data never touches the server
- Manual bookings from the desk, and a payment link the guest can settle themselves
- Import your existing bookings and guests from CSV with column mapping and automatic room matching
- iCal both ways: publish a feed per room and import Airbnb / VRBO / Google Calendar to block dates
Guest self-service
Fewer phone calls.
Everything the guest can do themselves is something the front desk doesn't have to.
- Guests can extend a stay from their account — availability checked, price quoted, balance charged
- Cancellation requests go to you for approval with the refund computed from your policy
- Policies with full-refund and partial-refund windows for rooms and, separately, for tickets
- Pre-arrival, check-in reminder and post-stay emails on the schedule you set
- Passkey login — Face ID or Touch ID — with no password to reset
Operations
Daily ops, planning, and a watchdog.
The watchdog exists because a broken payment form at 2 a.m. costs a weekend of bookings. It runs every hour and tells you the moment completion rates fall off.
- Daily Operations: today's arrivals, departures, events and lockers on one screen
- An event-planning calendar for pencilled-in dates with categories and colours, before anything is published
- Booking-health monitoring watches checkout sessions and emails you when guests are abandoning at the payment step
- Team members with per-area permissions; owners keep payment settings to themselves
- Statements, invoices and a tax report; CSV exports of bookings, guests and tickets
The full list
Keep exploring
See it with your own property.
Tell us about your hotel or venue and we'll walk you through it on a call — or sign up and start exploring. It's free to set up.